Supply Chain Operations Specialist (CAO Fine Jewellery, Hồ Chí Minh)

Role Purpose

The Supply Operations Specialist supports day-to-day supply chain operations to ensure accurate, timely, and efficient flow of products, data, and information. This role is responsible for system data processing, progress tracking, order and payment support, and close coordination with internal stakeholders to maintain data integrity and operational efficiency.

Key Responsibilities

1. System Data Management & Progress Tracking (30%)

• Maintain and update supply chain data on ERP systems, including product codes, batches, product weights, and product split/merge.

• Initiate and track requests related to product information updates, BOM changes, and product attribute adjustments.

• Monitor progress from design to production and inventory by collection; update status regularly on the system.

• Prepare weekly and monthly progress reports to support timely information flow to retail stores and relevant stakeholders.

• Ensure accuracy and timeliness of product codes, BOM data, and system information provided to cross-functional teams.

2. Order Processing & Payment Support (30%)

• Support order fulfillment activities including warehouse dispatch requests, packing coordination, and handover of goods.

• Handle payment processing for suppliers, inspection services, stone polishing services, and other operational expenses of the Supply Chain Department.

• Track incurred costs and ensure all payment documentation is complete, accurate, and compliant with internal policies.

3. Supply Operations Execution & Proposals (40%)

• Prepare operational proposals related to inventory reduction, promotions, liquidation/destruction, melting processes, and gemstone trading activities.

• Monitor execution timelines, proactively follow up with relevant teams, and consolidate operational reports within the Supply Chain function.

• Prepare stock-taking documentation and update inventory count results on the ERP system.

• Perform other supply chain operational tasks as assigned by the line manager.

Authority & Contribution

• Propose operational improvements to enhance individual efficiency and overall Supply Chain performance.

• Recommend solutions to improve data accuracy, process effectiveness, and cross-functional coordination.

Stakeholder Management

Internal Stakeholders:

• Finance & Accounting

• Manufacturing / Production Center

• ERP / IT Systems Team

Purpose of Interaction:

• Process payment requests and invoices.

• Collect data for reporting and production planning timeline tracking.

• Coordinate resolution of system-related issues (e.g., SAP).

• Support smooth system usage and timely issue resolution across departments.

Qualifications & Experience

Education

• College degree or higher in Accounting, Economics, Supply Chain, Business Administration, or related fields

• Fresh graduates are welcome if demonstrating strong analytical and data-handling capabilities

Experience

• 0–1 year of relevant experience in supply chain operations, accounting, data processing, or related functions is an advantage

• Internship or academic experience involving data management, reporting, ERP systems, or process tracking is highly valued

Skills & Competencies

Technical / Data Skills

• Strong data accuracy and data management mindset

• Good numerical ability and logical thinking

• Proficient in Microsoft Excel (data cleaning, formulas, basic analysis); experience with ERP systems (e.g. SAP) is a plus

• Ability to process, validate, and maintain large volumes of operational data with high attention to detail

Soft Skills

• Good time management and task prioritization

• Ability to work effectively with cross-functional teams

• Willingness to learn, adapt, and take ownership of operational tasks

Personal Attributes

• Detail-oriented, careful, and disciplined

• Proactive, hardworking, and reliable

• High integrity and responsibility in handling data and documents