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Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Seniority Allowance

Job Description

1. Mission:

Monitor and supervise the implementation of the Customer Experience Program to ensure its goals and create the highest level of customer satisfaction and customer loyalty.

2. Responsibilities:

· Implement projects to enhance customer experience. Prepare progress reports and project performance reports.

· Develop a plan for activities/events/decorations during special occasions throughout the year, following the seasons/festivals, to increase engagement and provide a consistent customer experience.

· Design and execute customer satisfaction and loyalty initiatives to elevate customer engagement and foster brand allegiance.

· Participate in building customer experience assessment tools/systems, propose suggestions, and implement improvement actions to improve customer satisfaction and retention rates.

· Participate in customer journey mapping and identify gaps/opportunities opportunities to proactively enhance the customer experience.

· Establish good touchpoints across the entire customer relationship journey, identify customer segmentation and develop suitable strategies, provide inputs for keeping fine-tuning the customer’s experience.

· Coordinate with all internal stakeholders to carry out necessary work to ensure consistency and transparency in customer experience development projects.

· Coordinate assessments with individuals and organizations to equip retail teams knowledge and skills to provide the best customer experience.

· Perform other tasks assigned by superiors.


Job Requirement

a. Education:

· Degree and major: Bachelor’s Degree or higher qualification in a relevant discipline/ business administration

· Foreign language proficiency: English communication

· Other experiences required by the industry: retail, customer service, events, customer experience, training, human resource assessment.

b. Experiences:

· Minimum 4 years CX or relevant experience

· Work experience related to current job: customer experience development, customer care system management, customer crisis handling, customer demand forecasting, business resource capacity assessment/ enhancement.

· Having worked in large-scale retail companies is an advantage

c. Skills:

· Job skills: training, analytical skills.

· Soft skills: implementation, evaluation, partner management, creativity, results-oriented skills.

· Management skills



  • Thưởng tháng lương 13, Thưởng thành tích: tháng lương 14,15 và thưởng khác theo kết quả kinh doanh công ty. 
  •  Thưởng Kinh doanh theo tháng/quý/năm. 
  •  Thưởng dịp Lễ, Tết, thưởng đột xuất cho thành tích xuất sắc trong tháng. 
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  •  Chi phí Tiền ăn, xăng, điện thoại, và các hỗ trợ chi phí khác theo vị trí và tính chất công việc. 
  • Chi phí Công tác phí theo cấp bậc. 
  •  Phụ cấp đồng phục cho Nhân viên hằng năm. 
  •  Bảo hiểm Xã hội, Bảo hiểm tai nạn 24/24, Bảo Hiểm Sức Khỏe Cá Nhân. 
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  •  Chế độ nghỉ phép cho nhân viên từ 12 ngày/năm. 
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  •  Các họat động tập thể: Teambuilding, Ngày hội văn hóa, Văn nghệ, CLB thể dục thể thao… 
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