Position Overview
The Senior Customer Experience Specialist will lead the design, implementation, and analysis of the Net Promoter Score (NPS) framework to measure and enhance customer experience. This role focuses on customer journey mapping, developing measurement methods, analyzing CX trends, and driving actionable insights to improve performance and strategic outcomes.
Key Responsibilities
1. NPS Project Management
2. Customer Journey Mapping
3. Market Analysis and Trend Application
4. Performance Measurement and Monitoring
5. Actionable CX Recommendations
Key Qualifications
Key Competencies
Reporting Structure
Benefits
Collaborative and dynamic work environment.
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