Head of Project Management Office

ROLE OVERVIEW

The Head of PMO is responsible for establishing, operating, and continuously enhancing the Group-level IT Portfolio Governance Framework. This role ensures all projects, programs, and investments align with corporate strategy, optimize the Value – Risk – Resource balance, and achieve objective benefit measurement. This strategic role focuses on Portfolio

Oversight, Appraisal and Governance.

KEY RESPONSIBILITIES

Portfolio Governance

• Design, operate, and chair the Portfolio Board/Steering Committee

• Orchestrate the project pipeline; evaluate, prioritize, and balance budget allocation against delivery capacity.

• Act as the CIO’s representative in recommending the suspension, postponement, or adjustment of projects that no longer align with strategy or breach Risk/ROI/Capacity thresholds.

Investment & Benefits Management

• Standardize the Business Case process, including financial modeling (TCO, NPV, IRR, Payback).

• Establish a Benefits Map, assign Benefit Owners, and monitor post-go-live benefit realization.

• Conduct independent Post-Implementation Reviews (PIR) for all Group-level IT initiatives.

Delivery Assurance & Stage-Gates

• Implement a robust Stage-Gate system across the entire project lifecycle.

• Provide Independent Project Assurance (R/A/G ratings) and deliver Go/No-Go recommendations at each critical gate.

• Ensure stringent compliance with strategic objectives, risk management, information security, privacy, operational standards, and vendor requirements.

Methodology, Data & Tools

• Define and maintain PMO methodologies based on international standards: PMBOK/PRINCE2, MoP/MSP, Agile Scale, and ITIL.

• Design and manage the PPM Toolchain (Project, DevOps, Power BI).

• Build the PPM Data Model, standardize data entries, and monitor SLAs for data completeness, timeliness, and accuracy.

• Develop portfolio prioritization scoring models (Strategy, Value, Risk, Capacity, Compliance) and perform Scenario Planning.

Resource & Vendor Governance

• Track capacity and demand across the portfolio to optimize resource utilization and capability building.

• Manage Vendor Performance: Monitoring KPIs/OLAs, penalties, compliance, and delivery quality.

• Collaborate with Enterprise Architecture (EA) and the Architecture Review Board to ensure architectural alignment.

Communication & Change Management

• Develop executive dashboards and portfolio reports for the Board of Management (BOM)

• Articulate and communicate the Portfolio Value Narrative

• Develop the PMO Playbook, providing training and coaching to enhance internal project management maturity.

JOB REQUIREMENTS

Education:

• Bachelor’s Degree in Information Technology, Business Administration, Economics, or related fields.

• Certifications: PMP or PRINCE2 Practitioner, at least 1 Portfolio/Program certification: PfMP, MoP, MSP, or PgMP.

• Language: Fluent in English (Professional Working Proficiency).

Experiences:

• At least 12 years of progressive experience in IT Management, Project Governance, or Strategic Consulting.

• At least 5 years in a PMO/ Portfolio Leadership role, preferably within complex, high-transaction environments such as Retail, Large-scale Manufacturing, Banking, FMCG

• Experience in ITIL, Lean Six Sigma, SAP, and AI technology platforms is a plus

• Proven track record in managing portfolios exceeding 30 billion VND/year.

• Experience in achieving at least 20% Benefit Realization and maintaining high predictability metrics (CPI, SPI, EAC, TCPI).

• Experience chairing Portfolio Boards and Stage-Gate reviews.

Technical Competencies

Hard Skills:

• Strategic Portfolio Governance Management

• Portfolio Value Management

Soft Skills:

• Strategic & Critical Thinking

• Business Acumen

• Stakeholder Management

• Leading by influencing

• Decision Making